Please rate the following:

1. How satisfied are you with your recent auto repair at HOLMES?

2. Based on your satisfaction, would you recommend HOLMES to a friend?

3. Please rate your satisfaction with the following:

  a) The promptness with which you were greeted.

  b) Courtesy in dealing with you.

  c) Consideration of your time.

  d) Ability to listen, understand, and answer your questions.

  e) Provide a clear explanation of the repairs

  f) Estimator kept you informed on the progress of repair.

4. Please rate your satisfaction with the following:

  a) Parking

  b) Cleanliness of waiting / estimating area.

Please rate the following:

5. How satisfied are you with the quality of the work performed on your vehicle?

6. How satisfied are you with the staff's ability to have your vehicle ready on time?

7. Did you have to return following the repair?    Yes     No 

  a) If you did return, please check the reason(s) - select all that apply:

8. If you contacted Holmes by phone, please rate the following:

 a) If you were put on hold, did you consider the length of time acceptable?

 b) The person handling my call was:

     i) Responsive?

     ii) Professional and courteous?

     iii) Knowledgeable?

Please rate the following:

9. How satisfied are you with the way your insurance company handled your claim?