Frequently Ask Questions

• Do I really need three estimates?
  No, the Automotive Repair Act of 1971 says you can take your vehicle to the repair shop of your choice. Even if it's the first one!
• Do I have to go to the shop my insurance company recommends?
  You can have your vehicle repaired at the shop of your choice. At Holmes we repair vehicles for all insurance companies and we are Direct Repair Program partners for most major insurance carriers.
• Is it a hassle to get a rental car?
  No, our Rental Car partner, Enterprise Rental Car, makes it easy to get back on the road. They will prearrange your rental when you make an appointment with Holmes Body Shop to save time in the process. Our Pasadena shop has a full time Enterprise agent waiting for you at our location.
• When are you open?
  Click here for the hours at our locations
• Do you have a Warranty?
  Yes! Our work is guaranteed for as long as you own your vehicle.
• I don't need a rental car, can I get a ride home?
  Yes, When you drop your vehicle off at Holmes for repair we can take you back home or drop you off at work.
• Do I need an appointment?
  To make the process as smooth for you as possible it is best to have an appointment, however one is not required. You are welcome to stop by for an estimate or even to arrange for repair. Click here for an instant appointment (goes to the scheduler)
• How long will it take to repair my vehicle?
  The dentist can't tell you how big your cavity is without an X ray and a body shop can't tell how much damage there is without a complete estimate. Once we gather all the facts and prepare a complete estimate we can give an accurate completion date. If your vehicle is drivable we can do a number of things, like ordering parts in advance and obtaining insurance authorizations, to speed up the time it takes to repair your vehicle.
• I'm a little short this month, can I make payments?
  YES you can! Holmes Body Shop offers a program unique in our industry. You can make payments of just $50 per month for the first $1000 of out-of-pocket expense. This can go toward your deductible or if you are paying for the repair yourself. Learn more here.